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For estate agents

The buyer your broker cannot place is not always unplaceable

Most mortgage cases are straightforward and your usual arrangement handles them. This is for the ones that stall — the self-employed buyer with one year of accounts, the director paid in dividends, the contractor on a day rate. A second opinion, not a replacement.

Where cases tend to stall

These four account for most of the offers that come back too low, or not at all.

Self-employed with one year of accounts

Most high street lenders want two to three years. A buyer who went self-employed eighteen months ago is often told no by default, even on a strong deposit.

Company directors paid in dividends

Profit retained in the business is invisible to a standard affordability calculation. The director looks like a modest earner on paper and the offer comes back far below what the purchase needs.

Contractors on day rates

A day-rate contractor with a long track record is frequently assessed on the tax return rather than the contract value, which understates income considerably.

Foreign nationals and recent arrivals

Visa status, limited UK credit history and overseas income each narrow the lender list. Several lenders will still proceed, but not the ones a generalist broker reaches for first.

Where the regulatory line sits

Worth being direct about this, because getting it wrong is a criminal offence rather than a technicality. An introducer introduces. Advice is ours.

Mention that you work with a specialist mortgage broker
Pass on the buyer's contact details with their permission
Hand over a card, a link, or make an introduction by email
Tell the buyer how much they can borrow
Say that a lender will or will not accept them
Recommend a particular mortgage or rate

Under the Financial Services and Markets Act 2000, giving regulated mortgage advice without authorisation is a criminal offence. An introducer agreement keeps the boundary clear for both sides.

How a partnership works

01

A short conversation

Fifteen minutes to understand the kind of buyers your branch sees and whether a specialist referral route is worth having at all. No pressure to proceed.

02

Terms agreed in writing

If it makes sense, we put an introducer agreement in place. It sets out what each side does, how referrals are passed, and how the arrangement is disclosed to the client. Nothing is introduced before that is signed.

03

You refer, we advise

You pass a name and number with the buyer's consent. We take it from there — the advice, the recommendation and the regulatory responsibility sit with us, not with your agency.

04

You get told what happened

You are kept informed of progress on the cases you refer, so you know where a chain stands without having to chase.

Start a conversation

No commitment and no agreement in place until terms are signed. If you would rather just pick a time, book fifteen minutes in the diary.

Common questions

Written & reviewed by Hayden Richards, CeMAPFCA Authorised — Marklay Mortgages Ltd (FRN 930490)Last reviewed: 1 July 2026